Frequently Asked Questions
How does GoodShip handle data security and privacy?
GoodShip is built with enterprise-grade security and strict data governance standards. Your data is isolated, protected, and never shared across customers. We ensure that sensitive pricing, contract, and network data remains secure while still enabling your team to generate insights and take action with confidence.
Didn’t GoodShip start out as a shipper tool? Why carriers now?
Yes, GoodShip started on the shipper side, and through shipper-led procurement and scorecarding, we began supporting carriers. As more carriers asked for tools built specifically for their needs, expanding to serve them directly was a natural next step. This brings the same orchestration, intelligence, and automation to the capacity side of the market, with purpose-built tools for carriers.
Can GoodShip help us decide which RFPs to pursue?
Yes. GoodShip evaluates opportunities based on network fit, cost structure, and historical performance so your team can prioritize the freight that aligns with your network. This helps you focus on bids that improve utilization and profitability instead of spreading resources across low-value opportunities.
Can we track customer performance and contract compliance?
Yes. GoodShip gives you visibility into how well you’re performing against customer commitments, including contract compliance and service expectations. You can identify risks early, address issues proactively, and ensure your network stays aligned with customer requirements.
What is GoodShip?
GoodShip is a freight orchestration platform that unifies data from a shipper’s network — TMS tender data, contract award data, location data — enriches it with real-time pricing and market data, then provides network management and transportation procurement tooling to make that information instantly actionable within the platform.
How does GoodShip handle data security and privacy?
GoodShip is built with enterprise-grade security and strict data governance standards. Your data is isolated, protected, and never shared across customers. Sensitive pricing, customer, and carrier data remains secure while still enabling your team to generate insights and take action confidently.
Who is GoodShip for?
GoodShip is for shippers looking to monitor, manage, and optimize their transportation network and procurement process. We also offer a dedicated carrier portal allowing shippers to invite their carriers to view their scorecards and participate in bids
What data sources can GoodShip integrate with?
GoodShip integrates with your TMS, CRM, and internal systems to create a centralized system of action. You can also incorporate market data, benchmarking datasets, and carrier performance data to enrich your analysis, giving your team a more complete view of both internal and external performance.
Is GoodShip a digital broker or carrier?
No – that would create a conflict of interest. GoodShip is a neutral technology platform that facilitates stronger relationships and better experiences for shippers and their carrier partners.
Didn’t GoodShip start out as a shipper tool? Why brokers now?
Yes, GoodShip started on the shipper side, and through shipper-led procurement and scorecarding, we began supporting capacity providers. As more brokers asked for tools built specifically for their needs, expanding to serve them directly was a natural next step. This brings the same orchestration, intelligence, and automation to the capacity side of the market, with purpose-built tools for brokers.
Is GoodShip a TMS?
No, but GoodShip does plug into your TMS. Think of GoodShip as an extension of your existing systems, supercharging your ability to analyze performance and take quick corrective action.
Does GoodShip work with carriers and brokers?
When a new shipper starts using GoodShip, their brokers and carriers will receive an invitation to join. If you are a broker or carrier interested in using GoodShip, please send your shippers our way!
Can GoodShip help us decide which freight to prioritize?
Yes. GoodShip helps you evaluate freight based on margin potential, carrier coverage, and network fit so your team can focus on the loads that drive the best outcomes. This allows you to prioritize high-quality freight and avoid low-margin or high-risk opportunities.
What TMSs are compatible with GoodShip?
GoodShip is TMS agnostic and works with all major TMS providers.
Can we track customer performance and contract compliance?
Yes. GoodShip provides visibility into how you’re performing against customer commitments, including service levels and contract terms. You can monitor trends, identify risks early, and take action to improve performance and strengthen relationships.
How does Laney work, and is it included?
Laney is GoodShip’s AI Transportation Analyst that allows your team to ask questions and instantly receive insights, reports, and recommendations. It’s embedded directly into the platform, making it easy to access intelligence without switching tools.
How does carrier adoption work?
GoodShip handles carrier invites, onboarding, training, troubleshooting, and support.
How long does implementation take?
GoodShip is very plug-and-play. Shippers can access cost savings and service recommendations in just two weeks, with full implementations completed in as little as four weeks. No technical resources required.
Does GoodShip support international shipment data?
GoodShip currently supports the United States and Canada.
What does it cost to run an RFP with GoodShip?
A subscription to GoodShip is all-inclusive with unlimited users, bids, market rate lookups, and more. GoodShip is also free for all your carriers.
Do I have to purchase add-ons or modules?
No, GoodShip is an all-in-one platform. All features are included.
What do I need to get started with GoodShip?
All you need is a TMS! Request a demo to get started.